|
|
|
|
Sections
|
|
|
|
XML / RSS
|
Xbox Fire Hazard: Power cord recall
Geartest.com Staff
Microsoft has recalled 14.1 million power cables due to a fire hazard, following reported injuries and property damage caused by defective electrical components. The recall affects more than 70% of an estimated 20 million consoles sold since the product launched in November 2001. Electrical problems with 30 consoles worldwide have caused injury or property damage, Microsoft said in a Feb. 17 press release. The company has documented seven cases where customers reported burns to their hands and 23 cases where customers reported smoke damage, carpet damage or entertainment center damage. Microsoft estimates that to-date as many as 1410 consoles have had some sort of electrical component failure that resulted in Xbox equipment damage. Xbox console owners have been directed to the Xbox Web site to place their orders via the Power Cord Replacement for Xbox page. Owners without Internet access are instructed to call the appropriate toll-free number for their country. Microsoft says it will deliver the cables to Xbox owners two to four weeks after ordering their replacement power cords. The company has instructed users to turn off their Xbox consoles when not in use or if left unattended. "We regret the inconvenience, but believe offering consumers a free replacement is the responsible thing to do," Robbie Bach, senior vice president of the Home & Entertainment Division, said in the press release.
EDITORS NOTE: We have provided links to the Xbox Web site, the Replacement Cord program site and toll-free telephone numbers to help you contact Microsoft to obtain your replacement power cord.
|
|
| Copyright © 1999- Geartest.com.TM All rights reserved. See About Us for more. | |
  |
|
Related Links
External links open new browser |
FIRE HAZARD A Xbox power cord fire hazard prompted Microsoft to recall 14.1 million power cables for its game console. The company will issue free replacements to its customers.